Last Updated: September 2024

At Nanu Heritage Foods, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit our website, make a purchase, or interact with us. By accessing our website and using our services, you agree to the terms outlined in this policy.

1. Information We Collect

Personal Information: When you make a purchase, create an account, subscribe to our newsletter, or contact us, we may collect the following information:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (credit/debit card details)
• Any other information you voluntarily provide us.

Non-Personal Information: We may automatically collect certain information about your device and usage of our website, such as:

• IP address
• Browser type
• Internet service provider (ISP)
• Referring/exit pages
• Date/time stamp
• Clickstream data
• Cookies and similar tracking technologies

2. How We Use Your Information

Nanu Heritage Foods uses your information for the following purposes:

• Processing Orders: To process your orders, manage your account, and deliver products to you.
• Customer Service: To communicate with you, respond to your inquiries, and provide customer support.
• Marketing: To send you promotional emails, special offers, newsletters, and other marketing communications (if you have opted in).
• Improving Our Website: To analyze website usage and improve our services, content, and advertising.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, or legal requests.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following situations:

• Service Providers: We may share your information with third-party service providers who assist us with website hosting, payment processing, shipping, email delivery, marketing, and other business operations. These providers have access to your personal information only to perform these tasks on our behalf and are obligated to protect your information.
• Legal Compliance: We may disclose your information when required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring company.

4. Your Rights and Choices

Opt-Out of Marketing Communications:
You may opt out of receiving marketing communications from us at any time by following the unsubscribe link in the emails we send or by contacting us directly at hola@nanuheritagefoods.com.

Access and Update Your Information:
You have the right to access, correct, or delete your personal information. If you would like to exercise these rights, please contact us at hola@nanuheritagefoods.com.

Cookies and Tracking Technologies:
You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting requirements. When your information is no longer necessary for these purposes, we will securely delete or anonymize it.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete it. If you believe that we might have any information from or about a child under 13, please contact us at hola@nanuheritagefoods.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Last Updated" date at the top of the page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Nanu Heritage Foods LLC
Email: hola@nanuheritagefoods.com
Website: nanuheritagefoods.com